Published inEE Design TeamDelivering Results. Early Signals from Our First Service PatternTwo years ago, we set out to change how we design and deliver journeys at EE. We noticed a recurring problem: we were building the same…Mar 26A response icon1Mar 26A response icon1
Published inEE Design TeamHow Service Patterns are improving our user experience and efficiency at EE — Part IIIt’s been a few years since my last blog post on Service Patterns, but during that time, we’ve been actively developing and applying these…Dec 17, 2024Dec 17, 2024
Published inEE Design TeamHow we are using Service Patterns to improve efficiency at BT/EE.Head of Service Design & User Research Jeanette Clement share BT’s approach to service patterns.Jul 4, 2022Jul 4, 2022
Published inEE Design TeamNaming user goals and journeysWe have recently made some changes to our operating model in Consumer Digital. Instead of teams being organised around the business…May 7, 2021May 7, 2021
Published inEE Design TeamMaintaining collaborative user research during lockdown: what we’ve learnt and what we’ll keep doingHead of Inclusive Design, Jeanette Clement, talks through what it’s been like running remote research during a pandemic.Sep 29, 2020Sep 29, 2020
Published inEE Design TeamWhy we’re embracing service design across BT ConsumerWe’ve just hired our first two service designers. In this post, Head of Inclusive Design, Jeanette Clement, explains what a service…May 1, 2020A response icon2May 1, 2020A response icon2
