Jeanette ClementinEE Design TeamHow we are using Service Patterns to improve efficiency at BT/EE.Head of Service Design & User Research Jeanette Clement share BT’s approach to service patterns.Jul 4, 2022Jul 4, 2022
Jeanette ClementinEE Design TeamNaming user goals and journeysWe have recently made some changes to our operating model in Consumer Digital. Instead of teams being organised around the business…May 7, 2021May 7, 2021
Jeanette ClementinEE Design TeamMaintaining collaborative user research during lockdown: what we’ve learnt and what we’ll keep doingHead of Inclusive Design, Jeanette Clement, talks through what it’s been like running remote research during a pandemic.Sep 29, 2020Sep 29, 2020
Jeanette ClementinEE Design TeamWhy we’re embracing service design across BT ConsumerWe’ve just hired our first two service designers. In this post, Head of Inclusive Design, Jeanette Clement, explains what a service…May 1, 20202May 1, 20202
